Email is the only channel we monitor: info@safecasinosites.com. It reaches the person who writes the reviews, not a support queue. We answer most messages within two business days.
Reporting a withdrawal problem — tell us the operator, the date you requested the withdrawal, the rail you used, and what support has told you so far. Reader reports are one of our better early-warning signals and we follow them up, though we cannot intervene in your dispute or recover funds on your behalf.
Corrections — quote the sentence and, where you can, link the clause that contradicts it. We correct quickly and note the change.
Operators and affiliate managers — send terms changes, promotion updates and licence documentation. We will not discuss ranking position or paid placement, and asking will not help your case.
We are not a regulator, an ombudsman or a legal service. We cannot force an operator to pay you, close your account, or reverse a self-exclusion. If you have a dispute an operator will not resolve, escalate it to the licensing authority named in that operator's terms and conditions.
If gambling is causing you harm, please contact the National Council on Problem Gambling on 1-800-522-4700 rather than emailing us. They are available around the clock and the call is free and confidential.